Warranty

UNCONDITIONAL FR WARRANTY

Benchmark flame resistant properties are guaranteed for the life of the garment. Accessories are also backed by the only limited unconditional warranty in the industry. We will replace or repair any damaged Benchmark FR accessory..

 

ONE-YEAR REPAIR WARRANTY

Benchmark flame resistant properties are guaranteed for the life of the garment. Benchmark FR shirts, coveralls, pants and outerwear are backed by the best warranty in the industry, a limited 1 year free repair warranty starting from the date it ships. We will repair any Benchmark FR shirts, coveralls, pants and outerwear with the same materials, components and thread for free.

Satisfaction Guaranteed

If you're not 100% satisfied with your purchase, we'll refund or exchange it.

Full Refund:

You have 60 days to return your item in its original unused condition for a full refund. Orders receiving a full refund do not qualify for free return shipping to Benchmark.

Store Credit:

You have 60 days to return your item in its original unused condition for a full refund. Orders receiving a store credit do not qualify for free return shipping to Benchmark.

Size Exchange:

You have up to 90 days to exchange a product for a different size. Exchanged item should be returned in its original unused condition. Shipping the exchange to Benchmark is the customer’s responsibility. Benchmark will ship replacement item to the customer, free ground shipping.

Repairs:

Benchmark will repair any Benchmark FR product for up to one year, for free (even if it’s your fault). Products must be shipped clean and recently laundered. Shipping the damaged item to Benchmark is the customer’s responsibility. Benchmark will ship repaired item to the customer, free ground shipping.

Defects:

In the rare event of a product defect we'll exchange the product for free.

Submit Online Return/Exchange Request

  • Step 1. Log into your store, then go to My Account.
  • Step 2. Go to Completed Orders, choose the items to return.
  • Step 3. Tell us about the return & Submit.

Contact Us

Call us at 714-360-0663 to speak to a customer service person or email us at online@benchmarkfr.com

Return Address:

Benchmark FR
1521 East McFadden Ave, Building F
Santa Ana, California 92705

IMPORTANT NOTE: CUSTOMIZED, ALTERED, SCREEN PRINTED AND EMBROIDERED PRODUCTS ARE NOT RETURNABLE FOR A REFUND OR CREDIT.